How hotel and hospitality industry can get back on track post lockdown?

The hotel and hospitality industry has been one of the worst-hit of the novel coronavirus pandemic, which has currently shaken the whole world. While there is still uncertainty on when the world will get out of the pandemic, following precautions until then is the only way out towards survival. With the constant increase in positive cases over the last few months, India is badly affected. On the other hand, some of the states in the country are doing just fine with very fewer positive cases. Other places have been divided into zones such as green, orange and red, depending on the number of cases being reported. Moreover, green and orange zones are introduced with several relaxations under the government’s guidelines but red zoned cities like Kolkata will be under strict lockdown.

The lockdown which has been imposed in order to control the spread of the pandemic seems to affect business sectors in the worst way. The hotel and hospitality industry is no different, especially in Kolkata. The positive cases are rising at an alarming rate, making it difficult to resume business for the ailing to even the best hotel in Kolkata.

Despite the lockdown, many theories are rising on the possibilities of challenges, one will have to face post lockdown. But here, the case may slightly differ for the hotel industry since the expert believes that this industry would see more corporate business. Here’s why-

  • One of the major reasons behind this assumption is the improvement of quality that is highly expected from the hotel industry post lockdown. And needless to mention, the increase in quality will bring better value to the industry.
  • Hotel industries act as a chain in connecting varied business sectors. From important meetings to business travel, all of these are highly dependent on hotel industries. Moreover, it is one of the core parts of travelling and tourism. So, the chances of the hotel industry getting back on track post lockdown are undoubtedly stable.

Notably, even during the lockdown, the hotel can follow a soft opening for the needs of visitors and those who are stuck in one place. Hotels like Casa Broadway have shown great gesture when they kept the hotel open during the lockdown, for only one visitor who was also a victim of the sudden lockdown in India. This makes it evident enough that Casa Broadway is a healthy and safe hotel in Kolkata.

Post lockdown, there are several opportunities for the hotel and hospitality industry to resume business with a better start. Moreover, the opportunity will be more on the sides of budget hotels in Kolkata since visitors may not go for expensive options. Taking this chance of serving guests in the best way possible can instantly boost their business.

Checkboxes for booking hotel amidst Coronavirus pandemic

The novel coronavirus entered the borders of India at the end of January. With time, a number of positive cases started being reported every day in several parts of the country, which lead to one of the most crucial decisions, the lockdown. Though aimed to assuage people’s difficulty as quickly as possible, the first phase of lockdown was not sufficient to contain much, causing extension of the same twice since then.

While it can be said that lockdown was the need of the hour and nothing better could have been done, its effect has been devastating for the business sector. From hotel and hospitality to BPO, every field faced the loss in varied ways. This has led the government to introduce relaxation in several parts of the country. Some business sectors are also of the opinion that living with the pandemic is the only way one can bear with the loss.

However, while the business sectors are getting resumed slowly, it is high time to consider precaution more seriously than ever. Places which are still in the red zone like Kolkata need to take extremely serious measures in order to avoid falling a victim to the COVID-19 disease. Also, if you choose to travel to Kolkata during the pandemic, you will need to follow special measures while booking one of the hotels in Kolkata.

Checklist to keep up with-

Standards of hygiene

One of the most crucial things for the moment is standards of cleanliness. Making sure that the hotel follows a strict cleaning routine will help you decide whether to book a room or not. Also, if you are after any cheap hotel in Kolkata, you should not compromise with cleanliness. So make sure you are going for the best hotel in Kolkata with healthy hygiene practices.

Room amenities

You must ensure the proper availability of necessary amenities like hand sanitizers, new soaps, new towels, and bedsheets, etc. All these are needed for the hour and hence, must be taken into utmost consideration before booking any hotel.

Social distance

Social distancing is something people need to follow even if they are at home. Hotels like Casa Broadway promise a non-touch service including check-in and check-out.

Food and beverages

Hotels with restaurant facilities need to consider better precautions while making and serving food. You must avoid buffet and dining as well. Self-service could be the best thing which is being offered by premium hotels in Golpark, Kolkata like Casa Broadway.

Hotel facilities

A fitness room, spa and swimming pool can still be used if the hotel follows extra care while cleaning. There are some luxury family hotels in Golpark, Kolkata that offer such services, and are also budget-friendly.

In addition to the above checklist, the hotel must have a strict procedure to detect and manage suspect coronavirus cases.

What amenities do you need in a hotel room while touring?

With so many brand hotels being opened now and then, the most important thing a tourist must consider
is the amenities they provide. Generally, a hotel must incorporate the latest and useful amenities
alongside hygiene and service. On the other hand, the price of booking a room should also not touch the
sky. But more often, hotels fail to satisfy the guest in these concerns.

Notably, with the current development of the coronavirus pandemic, a hotel with best sanitisation
practices must also be considered. The hotel Casa Broadway is one of the best options for these
concerns. Not only it excels in terms of offering amenities but the hotel also provides contactless check-in
and check-out. The staff of the hotel strictly follows the guidelines of the lockdown, wearing masks and
gloves and keeping social distance with the visitors. Such measures make it the best hotel with healthy
hygiene practices.

While some of the hotels fall in the affordable budget but they fail to provide the required amenities, and
also if offered, the same amenities at a burning-pocket price. Besides, the best hygienic hotel in Kolkata
comes at the cheapest rate and they offer the most useful amenities to the guests. The hotels must design
the amenities so that it fits the customers pocket and needs simultaneously.

There are some of the best hotels in Kolkata that offer all the amenities at an affordable rate. The only
problem is the guests are not able to decide the best hotel for themselves. So, here is the list of amenities
that one must consider while booking a hotel room

Most important amenities of a hotel room

Smart TV

Smart TV holds one of the important places of in-room amenities. A smart TV with good cable connectivity
is something every visitor would want.

Room service

Room service is not only regarding the cleaning and maintenance of the room. It now also includes the
serving of meals in the hotel room. Many visitors avoid going to the hotel restaurant and hence the option
to serve a meal in the room must be included.

Toiletries

Besides a neat and clean hotel room, toiletries hold great importance for any visitor. The hotel must
provide soap, shampoo, moisturiser cream, toilet paper, and so on. Additionally, some of the hotels also
offer disinfectants like hand sanitiser.

Tea/coffee maker

Hotels that have an arrangement of the tea or coffee maker are highly recommended. Since guests do not
want to call and then wait for a cup of tea, this serves as a quick refreshment for them.

Free Wi-Fi

The hotel room must have a free high-speed Wi-Fi connection. This requirement is highly in demand
nowadays.

Apart from the regular amenities that our hotel offers in these unsettling times of the global outbreak of
Coronavirus (COVID-19), we will be enacting a number of important measures at our hotel to ensure
travelling and staying with us is as healthy and safe as possible.

Safety Measures taken by us are as under :

· Sanitization of the common area high touch points every 2 hours
· Hospital-grade cleaning chemicals (Virex/Dettol/Infektocide BR 502) used
· Masks, gloves worn by all hotel staff at all times
· Linen/Utensils washed in 70 degC+
· Trained Staff maintaining personal hygiene
· Temperature Checks (via Infrared Thermometer) mandatory for all
· Availability of Sanitizers and Masks
· Social Distancing markers at Common Areas
· PPE kits
· Contactless check-in
· Contactless check-out
· Contactless payments
· In-room dining only

Yuya Tabata came here for business on 29th February 2020 and continued his stay

Yuya Tabata has been one of the regular Japanese visitors to Kolkata, who always choose Casa
Broadway for his stay. He is very polite and cooperative, and our staff love to serve him. This year
again, he came here to Kolkata for business matters. He checked-in on 29th February and continued
his stay. As known to us, the nationwide lockdown in India was announced on 25th February by the
government, so as to maintain social distancing, which had been the elementary need of that moment.
The nation welcomed the decision but the sudden lockdown left many people stuck in different places
away from their home.

Yuya is one such individual who as said, visited India on 29th February for business and continued his
stay after that. The Casa Broadway management offered him an extension of stay when the
lockdown was announced in no time and provided all the services without any compromise. The
decision of remaining at the service of the guest during the pandemic and nationwide lockdown makes
it one of the best hotels in south Kolkata. Moreover, Casa Broadway provided everything that one
can expect.

While the hotel remained open for one guest, the hotel management, staff and room service team
ensured that everything is properly cleaned and sanitized. Maintaining social distancing and proper
sanitization was the top priority of the hotel. The team performed its duty of servicing the guest but at
the same time making sure that everything remains free of contamination.

Although cleaning and sanitizing the hotel rooms are a part of the routine, special attention was paid
during the stay of the guests amidst lockdown. Yuya was also very much cooperative with the hotel
staff. He duly understood all the limitations under which the hotels are running.

As a token of showing his thankfulness and appreciation of the hotel’s service, he also wrote to the
management team the following.

“Hi, Casa Broadway management team I am Yuya and just would like to address my gratitude to the
team during this lockdown period.I am in favor of Casa Broadway and every time I come back to
Kolkata, I stay here.Now due to lockdown in India, I am stuck here but Casa Broadway team willingly
opens their room for me to stay and provides me with food and all the necessary needs that I require
during these days.

I really appreciate this service and the staffs who serve me very well.
I will come back here at Casa Broadway every time I come to Kolkata.

Thank you so much!

The hotel management including all the staff is very much happy that they worked their best even
during the lockdown. It is always delightful when guests like Yuya Tabata are happy with the service.
Positive feedback from guests is what all hotels expect but only garnered by ones who excelled in
service.

It is not only in the case of Yuya but being the best hotel in Kolkata, Casa Broadway serves all its
visitors much more than their expectations. The lockdown and the Coronavirus pandemic has been
bad for the hotel industry. However, everyone expects that things will get back normal soon. Guests
are not only customers to be served but they are the sole source of income for room service,
management and the entire workforce. Hence, Casa Broadway believes in serving them despite all
odds.

Why the location of a hotel stay matter for any tour?

While you plan a tour, one of the most important things to consider is the location of the hotel. It is due to the fact that a hotel plays an important role, allowing you to explore the gist of the place in addition to going out. For example, when you plan to visit a hilly region, you would obviously not want to take a hotel within the crowded marketplace of that area, but one that is both near the market and faces hills simultaneously.

Similar is the case with any seashore region. For anyone who wishes to visit places like Kolkata, Puri or Goa, the major point of booking a hotel is if it faces the sea. Also, places like Kolkata is one of the best destinations for enlightening your mood. So make sure you go to one of the best hotels there.

There are various reasons why the location of the hotel matters. Read through the below factors-

Ease of transport

Exploring would be difficult if there is tough transportation in a place. The location of the hotel should be such so that you have access to cheap and public transport. For instance, if you book the best hotel in Kolkata, transport would not be a big deal. This is because the transport of the place is cheap for one and all. Additionally, you may want to consider other factors such as your purpose of visiting.

Market access

Exploring a new destination would be incomplete without shopping. Since every place has something authentic, you must visit the market at least once during your stay. This would be possible only if you have good access to the market region.

Tourist attractions

Booking a hotel away from the tourist attractions of the place is totally not recommended. Moreover, hotels are also built keeping in mind the equal distance of major tourist attractions of the place. So always book a hotel that has access to most of the tourist attractions.

Notably, the price of booking a hotel is also determined by its location. The better the location, the higher will be the price. However, some of the places like Kolkata is the home to some of the finest hotels. One such is Casa Broadway, which is the best hotel near Golpark and is in the best location in the city. Moreover, it also offers all the amenities that a guest would require during their stay.