Yuya Tabata has been one of the regular Japanese visitors to Kolkata, who always choose Casa
Broadway for his stay. He is very polite and cooperative, and our staff love to serve him. This year
again, he came here to Kolkata for business matters. He checked-in on 29th February and continued
his stay. As known to us, the nationwide lockdown in India was announced on 25th February by the
government, so as to maintain social distancing, which had been the elementary need of that moment.
The nation welcomed the decision but the sudden lockdown left many people stuck in different places
away from their home.

Yuya is one such individual who as said, visited India on 29th February for business and continued his
stay after that. The Casa Broadway management offered him an extension of stay when the
lockdown was announced in no time and provided all the services without any compromise. The
decision of remaining at the service of the guest during the pandemic and nationwide lockdown makes
it one of the best hotels in south Kolkata. Moreover, Casa Broadway provided everything that one
can expect.

While the hotel remained open for one guest, the hotel management, staff and room service team
ensured that everything is properly cleaned and sanitized. Maintaining social distancing and proper
sanitization was the top priority of the hotel. The team performed its duty of servicing the guest but at
the same time making sure that everything remains free of contamination.

Although cleaning and sanitizing the hotel rooms are a part of the routine, special attention was paid
during the stay of the guests amidst lockdown. Yuya was also very much cooperative with the hotel
staff. He duly understood all the limitations under which the hotels are running.

As a token of showing his thankfulness and appreciation of the hotel’s service, he also wrote to the
management team the following.

“Hi, Casa Broadway management team I am Yuya and just would like to address my gratitude to the
team during this lockdown period.I am in favor of Casa Broadway and every time I come back to
Kolkata, I stay here.Now due to lockdown in India, I am stuck here but Casa Broadway team willingly
opens their room for me to stay and provides me with food and all the necessary needs that I require
during these days.

I really appreciate this service and the staffs who serve me very well.
I will come back here at Casa Broadway every time I come to Kolkata.

Thank you so much!

The hotel management including all the staff is very much happy that they worked their best even
during the lockdown. It is always delightful when guests like Yuya Tabata are happy with the service.
Positive feedback from guests is what all hotels expect but only garnered by ones who excelled in
service.

It is not only in the case of Yuya but being the best hotel in Kolkata, Casa Broadway serves all its
visitors much more than their expectations. The lockdown and the Coronavirus pandemic has been
bad for the hotel industry. However, everyone expects that things will get back normal soon. Guests
are not only customers to be served but they are the sole source of income for room service,
management and the entire workforce. Hence, Casa Broadway believes in serving them despite all
odds.